These terms apply for new bookings from 1 July 2018. For earlier bookings, the terms provided at the time of booking will continue to apply.
Except where otherwise specified, we (Pure Travel UK Ltd) act only as an agent or sub-agent in respect of all bookings we take and/or make on your behalf. These are the terms on which we will make a booking for your travel or holiday requirements.
When you book with us, we arrange for you to enter into a contract with the supplier(s) (e.g. tour operator, airline, cruise company, accommodation provider) named on your receipt(s). Your holiday may consist of services from one supplier or a combination of services from different suppliers, in which case you will have separate contracts with each of them.
We accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them. Their terms and conditions apply to your booking, and we advise you to read them carefully. Ask us for copies if needed. In the case of packages we organise, these terms should be read in conjunction with our Package Holiday Booking Conditions and the terms of the travel service suppliers.
Our Agency Terms are governed by English law and the jurisdiction of the English courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you reside there.
You confirm you have authority to accept these terms on behalf of all party members. A deposit or full payment (as specified by the supplier) is required to confirm the booking. You must also pay any applicable insurance premiums and fees.
A contract exists between you and the supplier once we issue their confirmation. Check your confirmation carefully and notify us of any errors immediately. Names must match passports exactly.
Booking data you provide will be passed to relevant suppliers and may be shared with public authorities as required by law, including customs and immigration. Sensitive information (e.g. medical, dietary, religious data) may also be shared to facilitate the booking.
Failure to pay your balance on time may lead to cancellation and associated supplier charges. Any deposit paid will be retained or adjusted according to the supplier’s terms.
We reserve the right to amend advertised or confirmed prices at any time to correct errors or reflect supplier changes. Always check current prices when booking.
Most suppliers require insurance as a condition of booking. We strongly recommend insurance to cover cancellation, repatriation, loss, illness, and other risks. You are responsible for checking policy details and disclosing all relevant information.
We will pass on special requests (e.g. dietary needs, room preferences), but cannot guarantee they will be met. We are not liable for unmet requests.
By You: Must be made in writing by the lead passenger. Charges apply per the supplier’s terms and a £25 admin fee per person may also apply. Most airlines charge 100% for cancellations.
By the Supplier: We will notify you of significant changes or cancellations and liaise with the supplier on alternatives. We accept no further liability.
Your contract is with the supplier. We act only as an agent and accept no responsibility for the services provided. Our liability is limited to making the booking correctly. If we are found liable, our maximum liability is twice the cost of your booking (or a proportion thereof).
All packages we sell come with financial protection. Standalone travel services may not be protected.
You will receive an ATOL Certificate for ATOL-protected bookings. This outlines what is protected and who to contact if things go wrong.
When you book additional services from us in one of the following ways, you will NOT benefit from full package protection:
A) Face-to-face after booking a first service
B) Online after booking a first service
C) By following a link we send after the first booking
However, if additional services are booked during the same visit or within 24 hours, you may form a Linked Travel Arrangement (LTA), which provides insolvency protection only for our portion. It does not cover supplier insolvency.
We have taken out insolvency protection with ABTA – The Travel Association. Contact: 30 Park Street, London, SE1 9EQ | Email: claims@abta.co.uk | Tel: 0203 758 8779.
You are responsible for checking and meeting passport, visa, and health requirements. These may change and must be confirmed with the relevant embassy or medical authority. Most countries require six months’ passport validity after return.
All accommodation ratings are supplier-provided and vary by country. Descriptions are a general guide only. Contact us for additional details before booking.
If you have a complaint while on holiday, report it to the supplier immediately. Failure to do so may affect your claim. For unresolved issues, contact us upon return. If we or another ABTA member is involved, you can use ABTA’s ADR scheme via www.abta.com.
Ensure all travel documents are in order. Reconfirm flights where required. Failure to do so may result in denied boarding without refund.
Documents are usually sent via Royal Mail. We are not liable for losses after dispatch unless due to our negligence. Reissue costs are the customer’s responsibility.
We are an ABTA member (No. N0787) and comply with its Code of Conduct. For unresolved complaints, visit www.abta.com to use ABTA’s dispute resolution service.
For any questions about these terms, contact info@mypuretravel.co.uk.
